COVID-19 accelerated several trends, including increasing the number of people working from home and decreasing the number of people using downtown-centric transit. An increasing percentage of potential transit riders don’t have to commute to an urban center like downtown San Francisco or downtown Oakland. They need more flexible mobility options that support travel to a greater variety of locations in order to shop, socialize, and attend medical appointments.
Richmond, California, has begun offering innovative, on-demand transit service to many of the city’s residents that could serve as a model for other areas. The Richmond Moves shuttle, provided in conjunction with