Have a Student Loan Question? Take a Number and Wait in Line

“[E]rrors and poor customer service.” That’s how the federal government watchdog, the Government Accountability Office, summed up the US Department of Education’s handling of $96 billion in federal higher education loans affecting more than 9 million student borrowers.
So much for the improved service and efficiency we were promised more than 30 years ago when the US Department of Education (ED) was created, not to mention just a few years back when the department took over student lending.
Back in 2010 the Student Aid and Fiscal Responsibility Act (SAFRA) ended the former practice of subsidizing loans made by banks, which was a

Read more at The Independent Institute